REFUNDS & CANCELLATIONS

Effective & Revised March 20th, 2024

Return & Refund Policy

Thanks so much for working with Miles Berdache Coaching.Please read this policy carefully. This is the Return and Refund Policy of Miles Berdache Coaching.

Digital products

There are no refunds issued for digital products for any reason.We recommend contacting us if you have any questions before you purchase or for assistance if you experience any issues receiving or downloading our products.

Please be advised that while we strive to maintain access to our digital products, there is no guarantee of continued availability beyond the initial six-month period following purchase. We reserve the right to discontinue any digital products at any time, without prior notice. After six months, access to the digital product may no longer be available. It is the purchaser's responsibility to access and consume any digital product offered within six months of purchase. We appreciate your understanding and cooperation regarding this policy.

Online Training Programs

Your satisfaction with your Program is important to us. While we don't offer refunds for purchases, certain programs (not digital products) will offer up to, but no more than, a 7-day 100% money-back guarantee for the Program purchased. We know how much of a game-changer this approach, tools, and program can be for you if you do the work, so if you (1) follow the money-back guarantee rules spelled out on that program sales page, (2) send an e-mail to request your money back to ciao@milesberdachecoaching.com and (3) submit all your completed assignments as outlined on the sales page, you'll be issued a refund. After the guarantee period, no refunds will be issued and full payment or all installment payments are still required and will be collected.

Coaching & Consulting

There are absolutely no refunds on Coaching and Consulting because once we spend our time with you, we can’t get it back. We cannot guarantee results in a coaching or consulting relationship because results depend on your openness to being coached and your willingness to do the work.

If you are not completely satisfied with your investment and are on a payment plan, you may request we stop collecting on future payments. (It is rare, but it does happen that a coach and client may be ill-matched and it is best for both parties to go their separate ways.)

Upon providing deposit or full program payment you are authorizing Miles Berdache Coaching to process your payment. Upon approval of your application, you are responsible for full payment of fees for the program. No refunds will be issued if you are accepted into the program and all installments must be paid on a timely basis.

Finally, a great deal of energy, time, thought and heart goes into preparing for and being present on our calls together.  If you’re late for your appointment, you lose that time.  If you don’t show up, you’ll still be charged in full. In turn, we promise to honor our appointments and be on time as well.

Lapsed Services

We understand life happens and circumstances may prevent you from starting or even completing your coaching or a digital product within an appropriate timeline. However, if you pay for coaching services or a digital product and fail to start or have your initial session within six (6) months of your initial payment, you forfeit any payments received and no refunds will be issued. Attempts will be made to provide you with a comparable service through a digital product or online program within one (1) year of your initial payment; however, 1:1 coaching services are not guaranteed as coaching program offerings and pricing may have changed since your initial payment. After one (1) year from your initial payment, you will be required to contract for new and existing coaching services.

A Note on Payment Plans

If you invest with Miles Berdache Coaching using a multi-pay or payment plan and you decide to stay in the program, you are responsible for completing your monthly payments. If your credit card lapses, we will reach out to you and give you a 7-day grace period to send us your new information. If you do not get your information up-to-date during that grace period, program access will be suspended. If you aren’t able to bring your account into good standing within 7 days after that, then we will reluctantly be turning your details over to my friendly collections agency.Contact usIf you have any questions about our Returns and Refunds Policy, please contact us:By email: ciao@milesberdachecoaching.com

CANCELLATION POLICY

Effective & Revised March 20th, 2024

Please understand that your sessions should be viewed as any other important appointment you make for yourself. Coaching or counseling is an investment in yourself. The decision to cancel for any reason other than serious illness or emergency should be heavily weighed against the benefit you would miss out on from keeping your appointment.

A cancellation policy is standard practice with most counseling agencies and private practices. It is our desire to adhere to standard practices for your benefit as well as our own. It is also our desire to keep our rates affordable and to work with any client who is in need.

Since consultations are free of charge, there is no cancellation fee associated with them. However, potential clients that cancel their consultation with less than 24 hours notice and/or who miss their consultation appointment more than twice will not be allowed to schedule another one. Instead, a standard paid service will have to be scheduled and will be subject to the above cancellation policy.

Unless extraordinary circumstances apply:

• • A 50% cancellation fee (50% of your total session fee) will be applied and auto-deducted when a session is cancelled less than 24 hours in advance.

• • A 100% cancellation fee (100% of your total session fee) will be applied and auto-deducted when a session is cancelled less than 3 hours prior to session time the same day.

• • A No Show fee (100% of your total session fee) will be applied when you fail to appear within 15 minutes of your appointment time. Additionally, when you are late, the lost time will not be made up.

Exceptions will be considered on a case by case basis.

50% Fee Example: If your session is scheduled for March 28 at 4:00pm central time, you must reschedule or cancel your appointment no later than March 27 at 4:00pm central time to avoid being charged a 50% cancellation fee.

100% Fee Example: If your session is scheduled for March 28 at 4:00pm central time, you must reschedule or cancel your appointment by March 28 at 1:00pm central time to avoid being charged a 100% cancellation fee.

No Show Fee Example: If your session is scheduled for March 28 at 4:00pm and you do not arrive by 4:15pm, your session will be deemed a No Show and a 100% session fee will be applied. If you arrive at 4:10pm, your session may resume but no time will be made up.

Other situations: If a session is cancelled or rescheduled less than 24 hours in advance more than 3 times, a 100% cancellation fee will be applied to any future cancellations or reschedules made less than 24 hours in advance for that specific client.If a session is cancelled or rescheduled with greater than 24 hours notice, no cancellation will be applied.If a session is cancelled or rescheduled at the request of Living on Purpose LLC or team member, no cancellation fee will be applied.

Thank you for your understanding and I look forward to working with you,

Miles Berdache Coaching